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Privacy Policy

Last updated: 11th June 2026

This Privacy Policy explains how Boxfit collects, uses and protects personal information when you visit our website, contact us, book a service, or take part in our training sessions.

Boxfit is committed to respecting your privacy and handling your personal information responsibly.

1. Who we are

This website is operated by Boxfit.

Business name: Boxfit
Contact: Dave Coard
Location: Luton and surrounding areas
Email: davecoard@gmail.com
Phone: 07740 675507
Website: https://www.boxfit.org.uk/

For the purposes of UK data protection law, Boxfit is the data controller for the personal information we collect and use.

2. What personal information we collect

We may collect and use the following types of personal information:

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Information you provide directly

 

This may include:

  • Your name

  • Email address

  • Phone number

  • Enquiry details

  • Booking details

  • Service preferences

  • Information you include in a contact form or message

  • Information about your fitness goals or training requirements

  • Emergency contact details, if requested

  • Health, injury or medical information you choose to provide so that training can be delivered safely

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Booking and payment information

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If you book a service through the website, we may collect details such as:

  • The service you booked

  • Date and time of your booking

  • Attendance information

  • Payment status

  • Booking history

  • Any notes you provide when booking

 

Payments may be processed through third-party payment providers connected to Wix. Boxfit does not normally store full payment card details.

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Website and technical information

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When you visit the website, certain information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Approximate location

  • How you interact with the website

  • Cookie and tracking preferences

 

This helps us understand how the website is used and improve the visitor experience.

3. How we collect your information

We may collect personal information when you:

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  • Fill in a contact form

  • Send us an email or message

  • Call or text us

  • Book a class, consultation or session online

  • Pay for a service

  • Sign up for updates or communications

  • Attend a Boxfit session

  • Use or browse the website

4. Why we use your personal information

We use your personal information to:

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  • Respond to enquiries

  • Manage bookings

  • Provide fitness classes, personal training, running sessions, group training or coaching

  • Contact you about your booking or enquiry

  • Process payments

  • Send booking confirmations, reminders or updates

  • Keep appropriate records

  • Understand your goals and recommend suitable training options

  • Help deliver sessions safely and appropriately

  • Improve the website and services

  • Comply with legal, tax, accounting or insurance obligations

  • Deal with complaints, disputes or safeguarding concerns, if required

5. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the situation, we may rely on:

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Contract

We use your information where it is necessary to provide a service you have booked or requested.

 

Legitimate interests

We may use your information where it is necessary for the running of Boxfit, such as responding to enquiries, managing customer relationships, improving services, keeping business records and protecting our business.

 

Consent

We may rely on your consent for certain activities, such as sending marketing emails where consent is required, or using certain non-essential cookies.

 

Legal obligation

We may use your information where required to comply with legal, tax, accounting, insurance or regulatory obligations.

 

Special category data

Health, injury or medical information is treated as special category data. We will only collect this where it is relevant to delivering training safely and appropriately, and where we have a suitable lawful basis and condition under data protection law.

6. Health and fitness information

Because Boxfit provides fitness services, you may choose to tell us about your health, injuries, fitness level, training history or goals.

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We use this information to:

  • Understand your needs

  • Adapt training where appropriate

  • Help reduce the risk of injury

  • Recommend suitable sessions

  • Support your progress safely

 

Please only provide health or medical information that is relevant to your training. Boxfit is not a medical provider, and any fitness guidance should not replace professional medical advice.

7. Online bookings

The website may use Wix Bookings or similar booking tools to allow you to book classes, consultations or sessions online.

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When you make a booking, your personal information may be processed by Wix and any connected booking, payment or communication tools needed to manage the booking.

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You should ensure that the information you provide when booking is accurate and up to date.

8. Payments

If payments are taken through the website, they may be processed by third-party payment providers. These providers process payment information securely and may have their own privacy policies.

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Boxfit does not normally receive or store your full card details.

9. Marketing communications

We may contact you with service updates or relevant information about Boxfit where permitted by law.

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We will only send marketing emails where we have a lawful basis to do so. You can opt out of marketing communications at any time by contacting us or using the unsubscribe option, where available.

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We will still be able to contact you about active bookings, payments, service updates or important administrative matters.

10. Cookies and website tracking

This website may use cookies and similar technologies to help it work properly, understand visitor behaviour and improve the website.

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Cookies may be used for:

  • Essential website functionality

  • Security

  • Booking functionality

  • Analytics

  • Performance monitoring

  • Marketing or social media features, if enabled

 

Where required, you will be asked to accept or manage non-essential cookies through the website cookie banner.

 

You can also manage cookies through your browser settings.

11. Who we share your information with

We may share personal information with trusted third parties where necessary to run the website and provide our services. This may include:

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  • Wix, as the website and booking platform provider

  • Payment processors

  • Email or communication providers

  • Analytics providers

  • Professional advisers, such as accountants or insurers

  • Legal or regulatory authorities, if required

  • Emergency services, if necessary for health or safety reasons

 

We do not sell your personal information.

12. Wix and third-party services

This website is built and hosted using Wix. Wix may process personal information on behalf of Boxfit as part of providing website, hosting, booking, form, payment and related services.

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Wix may store and process data in different locations as described in its own privacy and data processing terms.

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You can read more about Wix’s privacy practices on the Wix website.

13. How long we keep your information

We will only keep personal information for as long as necessary for the purposes described in this policy.

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In general:

  • Enquiry information may be kept for a reasonable period so we can respond and follow up.

  • Booking and payment records may be kept for business, tax and accounting purposes.

  • Client training information may be kept while you are actively using Boxfit services and for a reasonable period afterwards.

  • Health or injury information will only be kept for as long as it is relevant and necessary.

  • Marketing contact details will be kept until you unsubscribe or ask us to remove them, unless we have another lawful reason to keep them.

 

Retention periods may vary depending on legal, insurance, accounting or business requirements.

14. How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

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This may include using secure platforms, access controls, password protection and limiting access to personal information where appropriate.

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No website or online service can be guaranteed to be completely secure, but we aim to use trusted systems and sensible safeguards.

15. Your data protection rights

Under UK data protection law, you have rights in relation to your personal information. These may include the right to:

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  • Access the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information in certain circumstances

  • Ask us to restrict how we use your information

  • Object to certain uses of your information

  • Withdraw consent where we rely on consent

  • Ask for a copy of your information in a portable format, where applicable

  • Complain to the Information Commissioner’s Office

 

To exercise your rights, please contact us using the details in this policy.

16. Children’s privacy

Boxfit services and website bookings are generally intended for adults. If services are provided to children or young people, we may require consent or contact details from a parent or guardian.

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We do not knowingly collect personal information from children through the website without appropriate consent where required.

17. Links to other websites

The website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those websites.

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You should read the privacy policy of any external website you visit.

18. Complaints

If you have any concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

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You also have the right to complain to the UK data protection regulator:

Information Commissioner’s Office

 

Website: ico.org.uk

19. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

20. Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

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Boxfit
Contact: Dave Coard
Email: davecoard@gmail.com
Phone: 07740 675507
Location: Luton and surrounding areas

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